Browse the Answers Before You Contact Us
This FAQ covers the questions that come up most often — from first-time account setup to how withdrawals clear through Rocket. Before reaching out to support, check here first. Most account and payment questions have a clear answer below. For deposits, the process is the same across bKash, Nagad, and Rocket: open your wallet app, send to the account number shown in
your deposit screen, confirm with your PIN, and the balance reflects in your account wallet shortly after. Withdrawals go back to the same wallet you deposited from. If your question is not listed, our support team is reachable via live chat and email — details are in the support section below.
- bKash
- Nagad
- Rocket